Ricardo Rivera

Ricardo Rivera
Business developer

Executive with more than 16 years of experience on telecommunications solutions for small, medium and large-scale companies, he has a combination of experience in business, technical knowledge and customer service to provide solutions for today’s challenges. 

Ricardo has 25 years of experience on the telecommunications area, including projects and telephone solutions for companies, contact centers with multiple channels, cloud services, unified communications and mobile collaboration.

Among his main achievements are : the design and sale of the first IP voice network in El Salvador,   the design of contact centers for national and regional banks. Voice and mobility networks on a Latin American scale.

He has experience with Avaya, Verint, Informatec and Open Vox solutions,with extensive trainings and certifications in México, Guatemala, Peru, United States, Costa Rica, Canada, Brazil, El Salvador and France.

At Gestión Tecnológica he works as a business developer specialized  in Avaya solutions

Languages: English and Spanish