Rodrigo Ticas
Telecommunications Technician

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System implementation and support, specialized as an Avaya Communication Manager TDM/VoIP, CMS (Call Management System:  call center reporting), Avaya Session Manager/System Manager, Avaya Application Enablement Services (CTI), equipment for Avaya’s data network and call recording solutions.

His experience expands to:

  • Setting call centers and providing solutions for Avaya call center in El Salvador, Guatemala and Colombia.
  • Providing management and support for some of the largest call centers in El Salvador.

He is certified in:

  • APSS - Avaya Professional Sales Specialist
  • APDS - Avaya Professional Design Specialist
  • AIPS - Avaya Implementation Professional Specialist
  • Polycom
  • Verint

Languages: English and Spanish

Avaya Professional Sales Specialist Avaya Professional Design Specialist Avaya Implementation Professional Specialist Polycom Verint