Rodrigo Ticas

Rodrigo Ticas
Telecommunications Technician

System implementation and support, specialized as an Avaya Communication Manager TDM/VoIP, CMS (Call Management System:  call center reporting), Avaya Session Manager/System Manager, Avaya Application Enablement Services (CTI), equipment for Avaya’s data network and call recording solutions.

His experience expands to:

• Setting call centers and providing solutions for Avaya call center in El Salvador, Guatemala and Colombia.
• Providing management and support for some of the largest call centers in El Salvador.

He is certified in:

• APSS - Avaya Professional Sales Specialist
• APDS - Avaya Professional Design Specialist
• AIPS - Avaya Implementation Professional Specialist
• Polycom
• Verint

Languages: English and Spanish